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Creating Strategic Advantage
"Profound and powerful forces are shaking and remaking our world, and the urgent question of our time is whether
we can make change our friend and not our enemy."
Bill Clinton
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White Papers
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Presentations
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New Ideas
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Blackstone Gates has archived a range of published white papers available
through this website. Click here for the list....
Several of the titles are listed and form the basis for a collection of papers focused on thought leadership in the critical area of customer experience management.  The
One Square Foot Enterprise: Breakthrough eCommerce
SolutionsThe
Preferred Customer: The New Paradigm for Customer ExperienceAirline
Loyalty Programs: Liability Management |
Harnessing
Social MediaeCommerce
StrategiesToday's
Tools, Tomorrow's Advantage
The above is a selection of presentations given from 2001-2005.
Forums included IATA, PTExpo and ATTIS.
Imagineering:
Emerging TechnologyCompeting
for the FutureThe
Disconnected CustomerThe above is a selection of presentations given from
2005-2009. Forums included , Oxford Loyalty Marketing Workshop and Retail Futures,
and the Cancun IT Forum.
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We have found that ideas come from many sources to provoke new thinking, in order to understand the new, emerging and
changing market conditions. As a complement "Our Thinking', we highlight a
selection of those
publications that are insightful reading for executives interested in the
future of their business and their customers.
Our choice for thought-provoking titles: The
Long TailThe
Black SwanThe
Future of CompetitionThe
World is Flat
more details
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2006-2009 Blackstone Gates (1996) Ltd. All rights reserved.