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This industry continues to have more profound changes
from new distribution models and new competitors, new alliances and
demanding customers. Change is constant.
The challenge has always been about service to the customer. With the dynamic
changes, organizations that fail to adapt are left behind.
We work closely with clients to assess their competitive positions.
Keeping the customer at the heart of any strategy allowed our
clients to take a leadership position in the industry.
The
Preferred Customer: The New Paradigm for Airline Customer Experience
The
Disconnected Customer: Strategies for Increasing
Airport Retail Spend
Imagineering: Emerging Technology
Creating
A Single Customer View: Using segmentation to
gain customer insight
Airport projects
Airline projects 
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With deregulation globally, the
telecoms are under pressure from new competitors and their shareholders
alike. The emergence of new
global competitors, operating in home markets now calls for more
than a traditional response.
To add to the pressure, new competitors create new uncertainties.
VoIP technology has changed the game and challenged the status quo. The focus in
your future must be to determine how to drive profitable growth, while defending traditional revenue streams.
Growing
New Revenue Streams: Leveraging Core Competencies
Mobile
Technology: Growth Through New Value-Add Services
Customer
Segmentation Modeling
The
measurement of success? Any new strategies must win new business.
Telecom projects
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The outsider view: what our clients expect.
New forces are transforming markets and customers. Our
role is to help them adapt to these changes and emerge as one of the
leaders in their industry.
Blackstone Gates' practice draws on
the global experience and wealth of knowledge of our consultants to create strategic advantage for
our clients. We work with our clients to stretch the boundaries -
push past the limitations - see the world as it is - changing.
Digital Media
& Entertainment Distribution
Legal
Services
Manufacturing
Marketing
& Business Services
Retail
International projects
GTA/Oakville projects
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