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White Papers
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Presentations
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New Ideas
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Blackstone Gates has archived a range of published white papers available through this website. Click here for the list....
Several of the titles are listed and form the basis for a collection of papers focused on thought leadership in the critical area of customer experience management.  The One Square Foot Enterprise: Breakthrough eCommerce SolutionsThe Preferred Customer: The New Paradigm for Customer ExperienceAirline Loyalty Programs: Liability Management |
Harnessing Social MediaeCommerce StrategiesToday's Tools, Tomorrow's Advantage The above is a selection of presentations given from 2001-2005. Forums included IATA, PTExpo and ATTIS.
Imagineering: Emerging TechnologyCompeting for the FutureThe Disconnected CustomerThe above is a selection of presentations given from 2005-2009. Forums included , Oxford Loyalty Marketing Workshop and Retail Futures, and the Cancun IT Forum. |
We have found that ideas come from many sources to provoke new thinking, in order to understand the new, emerging and changing market conditions. As a complement "Our Thinking', we highlight a selection of those publications that are insightful reading for executives interested in the future of their business and their customers.
Our choice for thought-provoking titles: The Long TailThe Black SwanThe Future of CompetitionThe World is Flat |