Our Assignments
Our assignments have ranged from aviation (airlines and airports) to retail, marketing & business services, telecoms, manufacturing and product distribution.
We focus on 'Connecting Customers', working with clients to develop in-depth knowledge of their customers using various techniques, such as, segmentation and data analysis; essentially creating a single customer view - a 'DNA' footprint.
Blackstone Gates' project list include many local and international clients, including assignments in:
Customer Experience: Customer Managed Relationships (not CRM); Social Media implementation; Retail Offer Creation and Management; Social Media Marketing, Customer Segmentation ...
Airports: Customer Engagement Strategies, Business Process Change, Increasing Airport Customer Retail Spending, IT Commercialization ...
Telecoms: Mobile App Products; Customer Business Development; Secure Message Broker; Business Network Strategy; Product 'Customerization' ...
Airlines: International Business Development; Product Development and Management; Network Cost Reduction ...