Passenger Experience Index (PEI)

Airport ROI is fine as a current metric for airports, but to actually to positively impact airport financial results, we must extend any measurement to include engagement with passengers as ‘customers’. In so doing, we can create a new measurement paradigm which we call a “Passenger Experience Index”. This Index Read More …

The Need for Airport Innovation

IATA has suggested air traffic growth seems to be resuming after the economic decline of 2008-9. Future growth trends will be driven by the low-cost airlines (LCC), as they continue to increase their passenger loads. LCC’s have revitalized many regional airports, leading to competition between airports and the need for Read More …