Perspective on Frictionless Travel-3

This is the third and final part of our series on a future perspective on frictionless travel. We explore the increasing use of AI (artificial intelligence) and its potential to disrupt the current travel model status quo. We need to now look at what change is needed and how the Read More …

Perspective on Frictionless Travel-2

This is the second part of our series on a future perspective on frictionless travel. We explore the increasing use of AI (artificial intelligence) and its potential to disrupt the current travel model status quo. We need to now look at what change is needed and how the use of Read More …

Perspective on Frictionless Travel-1

In this series, we present our perspective on frictionless travel. We explore the increasing use of AI (artificial intelligence) and its potential to disrupt the current travel model status quo. We start with a hi-level overview of the current travel model status. Current Travel Model Status Stakeholders include customers (aka Read More …

More Passenger Experience Trends 2015

In the second part of series, More Passenger Experience Trends 2015 looks at today’s Passenger Experience from the viewpoint of making technology serve the passenger. That is, we see the passenger as a mobile, always connected customer of the travel chain suppliers. But what’s the passenger reality versus what’s happening Read More …

Top 6 Passenger Experience Trends 2015

We have looked at today’s Passenger Experience; that is, what’s the passenger reality versus what’s happening in the industry that could make our experience better. From our collective perspeccive (including opinions from a group of global travellers), here’s where we see things from point of view of the passenger:

Changing the Passenger Experience

Passenger Experience (PaxEx) seems to evoke a lot of comment. There’s been a lot written, blogged, tweeted and commented in the press about the topic. Most of the positive press has been dedicated to the business/first class passenger amenities. Many extol the virtues of their experiences, which seems to be Read More …

Measuring Successful Customer Experience Programs

In today’s environment of instantaneous information, the customer while they are travelling, expects to be continuously updated with information relevant to their travel. This flow of information usually comes from a variety of sources, often through with their social networks, Twitter and Facebook being the more prominent. With the ongoing Read More …

Passenger Experience Index (PEI)

Airport ROI is fine as a current metric for airports, but to actually to positively impact airport financial results, we must extend any measurement to include engagement with passengers as ‘customers’. In so doing, we can create a new measurement paradigm which we call a “Passenger Experience Index”. This Index Read More …