More Passenger Experience Trends 2015

In the second part of series, More Passenger Experience Trends 2015 looks at today’s Passenger Experience from the viewpoint of making technology serve the passenger. That is, we see the passenger as a mobile, always connected customer of the travel chain suppliers. But what’s the passenger reality versus what’s happening Read More …

Top 6 Passenger Experience Trends 2015

We have looked at today’s Passenger Experience; that is, what’s the passenger reality versus what’s happening in the industry that could make our experience better. From our collective perspeccive (including opinions from a group of global travellers), here’s where we see things from point of view of the passenger: Love0 Read More …

Passenger Experience Index (PEI)

Airport ROI is fine as a current metric for airports, but to actually to positively impact airport financial results, we must extend any measurement to include engagement with passengers as ‘customers’. In so doing, we can create a new measurement paradigm which we call a “Passenger Experience Index”. This Index Read More …