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Imagineering
"The problem is never how to get new, innovative thoughts into
your mind, but how to get old ones out." ... Dee Hock,
Chairman Emeritus, VISA |
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Competing for the Future
To compete for the future, business processes must adapt to new realities
of demands that may not be apparent until the future arrives. |
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The One Square Foot Enterprise
"What if the real power lay not in the technology, but in the way
people interact with business?" ... R. Levine |
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The Death of Demand
Perceived as a marketing ideal, growth must now be redrafted as a unique business
strategy for client's business advantage. |
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Customer Experience
Management"... some organizations have
a great deal of customer data; but no one is fundamentally
interested in doing anything about it" ... L. Wade-Gery,
Tactical Marketing Director, Tesco |
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The Black Swan and
Business Strategy
"A black swan is a highly improbable event with 3 principal
characteristics: its unpredictability; its massive impact;
and, after it happens, our desire to make it appear less
random and more predictable than it was." ... Nassim
Taleb, The Black Swan |
